FAQ
Shipping
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the United Kingdom.
Q: Where do you ship?
A: We currently ship exclusively within the United Kingdom.
Q: How long does delivery take?
A: Standard delivery takes approximately 5–7 business days after dispatch.
Q: When will my order be processed?
A: Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
Q: What is the cut-off time for same-day processing?
A: Orders placed before 17:00 GMT are processed the same business day.
Q: Do you provide tracking information?
A: Yes, you will receive a tracking number by email once your order is shipped.
Returns & Refunds
Q: How long do I have to return an item?
A: You can return items within 30 days of delivery.
Q: Do I need to pay for return shipping?
A: Yes, unless the item is defective or the return is due to our error.
Q: Do you charge restocking fees?
A: No, we do not charge restocking fees.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive your return.
Q: Can I exchange an item?
A: Yes, follow the standard return process. Once we receive the item, you can place a new order.
Q: What if I receive a damaged or wrong item?
A: Contact us immediately. We will arrange a return and send a replacement at no extra cost.
Orders & Modifications
Q: Can I cancel or change my order?
A: Yes, contact us within 1–2 business days before your order ships.
Q: What happens if my order is lost?
A: We will assist you in filing a claim with the courier and offer a suitable resolution.
Payments
Q: What payment methods do you accept?
A: We accept Visa and Mastercard.
Q: What currency do you charge in?
A: All payments are processed in British Pounds (GBP).
Q: When will I be charged?
A: You will be charged at checkout when your order is confirmed.
Q: Are my payment details secure?
A: Yes, we use SSL encryption and PCI-compliant systems to protect your information.
Address: Room 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, New Territories,
0000, Hong Kong
Email: support@bynoboe.com
Contact us on this page: Click here
Company Number: 77876527
Customer service: Monday to Friday between 9.00 and 17.00
Company name: GB Sales Limited
Phone: +44 7537 107436